Refund Policy for UncommonGarden.us
Last Updated: September 21, 2023
At Uncommon Garden, we are committed to providing quality products and exceptional customer service. We want you to be satisfied with your purchases. However, we do not generally offer refunds or returns, except in cases where we have made an error on our part. Please read this refund policy carefully.
Refund Eligibility
Refunds will only be issued under the following circumstances:
- Incorrect Product or Defective Item: If you receive an incorrect product or an item that is damaged or defective due to our error, please contact us within [number of days] days from the date of delivery. We will evaluate your claim and, if deemed valid, arrange for a refund or replacement.
Non-Refundable Items
The following situations are generally not eligible for refunds:
Change of Mind: We do not provide refunds for items returned due to a change of mind or preference.
Delays Beyond Our Control: We cannot offer refunds for delays in product delivery caused by factors beyond our control, such as natural disasters, shipping carrier delays, or other unexpected events.
Customer Input Errors: Refunds will not be issued for products that do not meet your expectations due to errors or inaccuracies in the information provided by the customer during the ordering process.
How to Request a Refund
To request a refund, please follow these steps:
Contact our customer support team within [number of days] days of receiving the product, explaining the reason for your request.
Provide clear and detailed photographs or descriptions of any issues with the product.
Our team will review your request and respond within a reasonable timeframe.
Refund Process
If your refund request is approved, we will initiate the refund process. Refunds will typically be issued using the same method of payment used for the original purchase. Please allow [number of days] for the refund to be processed and appear in your account.
Contact Us
If you have any questions or concerns about our refund policy, or if you believe you qualify for a refund based on the criteria mentioned above, please contact us at:
uncommongardenus@gmail.com
